Last Updated: 1 August 2026
This Shipping Policy explains how orders placed through Sheddings Pets are processed, shipped, and delivered.
By placing an order on our website, you agree to this Shipping Policy.
1. Order Processing
Orders are normally processed within 1–2 business days (Monday–Friday).
Orders are not processed on weekends or public holidays.
Processing times are estimates and may vary depending on order volume or operational requirements.
2. Order Cut-Off Time
Daily Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
Orders placed before the daily cut-off time may begin processing on the same business day where possible.
Orders placed after the cut-off time may begin processing on the next business day.
3. Shipping Costs
We currently offer the following shipping options within the United Kingdom:
- Free Standard Shipping on eligible orders of £50 or more.
- The minimum order requirement for free shipping is £50, calculated before any coupon or promotional discount is applied.
- Orders that do not qualify for free shipping are charged a flat rate of £4.99.
- Applicable shipping charges are displayed during checkout before payment is completed.
4. Estimated Transit Time
After dispatch, the estimated transit time is 3–4 business days.
Transit times are estimates and may vary depending on the destination, carrier operations, weather conditions, public holidays, or other circumstances.
5. Estimated Delivery Time
Estimated delivery timeframe:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Delivery Time: 4–6 business days
Delivery timeframes are estimates and may vary depending on carrier operations or other circumstances.
6. Shipping Confirmation & Tracking
Shipping confirmation and tracking information may be provided after an order has been dispatched, where available from the shipping carrier.
Tracking availability depends on the shipping service used.
7. Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Incorrect or incomplete address information may result in:
- Delivery delays
- Returned shipments
- Additional shipping charges
- Unsuccessful delivery attempts
Additional costs arising from incorrect or incomplete shipping information may be the customer’s responsibility.
8. Delivery Delays
Deliveries may be delayed due to:
- Carrier operations
- Weather conditions
- Public holidays
- High shipping volumes
- Transportation disruptions
- Other circumstances outside our reasonable control
Estimated delivery dates are provided for reference only.
9. Missing Deliveries
If tracking indicates that an order has been delivered but you cannot locate it, please:
- Check with household members.
- Check with neighbours.
- Contact the shipping carrier.
- Contact our customer support team.
We will review the shipment information where appropriate.
10. Failed Delivery Attempts
Delivery may not be completed if:
- The shipping address is incorrect.
- Access to the delivery location is unavailable.
- Delivery instructions cannot be completed.
If a parcel is returned to us, additional shipping charges may apply before it can be shipped again.
Any refund request will be handled in accordance with our Return & Refund Policy.
11. Shipping Area
We currently ship to addresses within the United Kingdom.
12. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Requests received before order processing begins may be accommodated where possible.
Once an order has entered processing or has been dispatched, changes or cancellations may no longer be available.
Business Information
Business Name: Sheddings Pets
Business Email: support@sheddings-pets.uk
Business Phone: +44 161 345 2761
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)