Welcome to Sheddings Pets.
This page answers common questions about our products, orders, shipping, payments, returns, and customer support.
If you cannot find the information you need, please contact us at support@sheddings-pets.uk.
General Questions
Q: What is Sheddings Pets?
Answer:
Sheddings Pets is an online store offering products for everyday pet care.
Our current product categories include:
- Pet Bed
- Pet Clothing
- Pet Collar & Harness
- Pet Feeding Essential
Q: Where are you located?
Answer:
301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom.
Q: How can I contact you?
Answer:
Business Email: support@sheddings-pets.uk
Business Phone: +44 161 345 2761
Orders
Q: How do I place an order?
Answer:
Browse our website, select the products you wish to purchase, add them to your cart, and complete the checkout process.
Q: Can I change or cancel my order?
Answer:
Please contact us as soon as possible if you wish to change or cancel an order.
Requests received before order processing begins may be accommodated where possible. Once an order has entered processing, changes or cancellations may no longer be available.
Any applicable statutory cancellation rights remain unaffected.
Q: Will I receive an order confirmation?
Answer:
An order confirmation email may be sent after your order has been successfully placed.
If you do not receive an email, please check your spam or junk folder.
Shipping & Delivery
Q: How long does delivery take?
Answer:
Estimated delivery timeframes are:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Delivery Time: 4–6 business days
Delivery timeframes are estimates and may vary depending on the destination, carrier operations, or other circumstances.
Q: How much does shipping cost?
Answer:
We currently offer the following shipping options within the United Kingdom:
- Free Standard Shipping on eligible orders of £50 or more.
- The minimum order requirement for free shipping is £50, calculated before any coupon or promotional discount is applied.
- Orders that do not qualify for free shipping are charged a flat rate of £4.99.
Applicable shipping charges are displayed during checkout before payment is completed.
Q: What is your daily order cut-off time?
Answer:
Our daily order cut-off time is 5:00 PM (GMT/UTC+0).
Q: Will I receive tracking information?
Answer:
Tracking information may be provided after your order has been dispatched, where available from the shipping carrier.
Q: What happens if I provide an incorrect shipping address?
Answer:
Customers are responsible for providing accurate shipping information.
Incorrect or incomplete address information may result in:
- Delivery delays
- Returned shipments
- Additional shipping charges, where applicable
Payments
Q: Which payment methods do you accept?
Answer:
Available payment methods may include:
- American Express (AMEX)
- Diners Club International
- Discover
- Carte Bancaire (CB)
- Mastercard
- Visa
- Visa Electron
Available payment methods may vary depending on your location and checkout options.
Q: How are payments processed?
Answer:
Payments are processed through the payment providers available during checkout.
Q: Why was my payment declined?
Answer:
Payments may be declined by your bank, card issuer, or payment provider.
If this happens, please contact your bank or try an alternative payment method.
Returns & Refunds
Q: What is your return policy?
Answer:
We offer a 30-day return period from the delivery date for eligible items.
UK consumers may also have statutory cancellation rights for online purchases. Please refer to our Return & Refund Policy for full details.
Q: Who is responsible for return shipping costs?
Answer:
For voluntary returns under our 30-day return policy, customers are responsible for return shipping costs.
Different rules may apply to statutory cancellations or faulty, damaged, incorrect, or non-conforming items.
Please refer to our Return & Refund Policy for complete details.
Q: How are refunds processed?
Answer:
For standard returns under our 30-day return policy, eligible refunds are generally processed within 14 business days after the returned item has been received and inspected.
Refunds are generally issued to the original payment method.
Statutory cancellation refunds are handled in accordance with applicable UK consumer protection requirements.
Q: Do you offer exchanges?
Answer:
We do not offer direct exchanges.
If you require a different product, you may return the original product where eligible and place a new order separately.
Q: Can I return a used product?
Answer:
For voluntary returns under our 30-day return policy, items should be unused and in their original condition.
Different requirements may apply to statutory cancellation rights.
Please refer to our Return & Refund Policy for full details.
Products
Q: What types of products do you offer?
Answer:
Our current product categories are:
- Pet Bed
- Pet Clothing
- Pet Collar & Harness
- Pet Feeding Essential
Q: Where can I find product information?
Answer:
Product descriptions, specifications, dimensions, and other relevant details are available on the individual product pages where applicable.
Order Issues
Q: What should I do if my order is delayed?
Answer:
Delivery may be affected by carrier operations, weather conditions, public holidays, high shipping volumes, transportation disruptions, or other circumstances outside our reasonable control.
If you need assistance, please contact us.
Q: What should I do if I receive a damaged or incorrect item?
Answer:
Please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Photographs of the item and packaging, where available
We will review the information and provide an appropriate response.
Privacy
Q: Do you collect personal information?
Answer:
We may collect personal information when you place an order, contact us, or use our website.
Please refer to our Privacy Policy for further information.
Q: Is my information shared with third parties?
Answer:
Personal information may be shared with service providers where necessary to process payments, fulfil orders, arrange deliveries, or operate our website, as described in our Privacy Policy.
Customer Support
Q: How can I contact customer support?
Answer:
Business Email: support@sheddings-pets.uk
Business Phone: +44 161 345 2761
Customer Service Hours: Monday–Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Q: What information should I include when contacting support?
Answer:
Please include:
- Your order number, if applicable
- A brief description of your enquiry
- Photos or supporting information, where relevant
Business Information
Business Name: Sheddings Pets
Business Email: support@sheddings-pets.uk
Business Phone: +44 161 345 2761
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Customer Service Hours: Monday–Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)