Last Updated: June 28, 2026
This Shipping Policy explains how orders placed through Sheddings Pet are processed, shipped, and delivered.
By placing an order on our website, you acknowledge this Shipping Policy.
1. Order Processing
Orders are normally processed within 1–2 business days (Monday–Friday).
Orders are not processed on weekends or public holidays.
Processing times are estimates and may vary depending on order volume or operational requirements.
2. Order Cut-Off Time
Daily Order Cut-Off Time: 5:00 PM (GMT/UTC+0)
Orders placed before the daily cut-off time are reviewed for processing on the same business day where possible.
Orders placed after the cut-off time are normally processed on the next business day.
3. Shipping Costs
We currently offer the following shipping options within the United Kingdom:
- Free Standard Shipping on eligible orders of £50 or more.
- Minimum order requirement for free shipping: £50.
- Orders that do not qualify for free shipping are charged a Flat Rate of £4.99.
Applicable shipping charges are displayed during checkout before payment is completed.
4. Estimated Transit Time
After dispatch, delivery normally takes 3–4 business days.
Delivery times are estimates and may vary due to carrier operations, destination, weather conditions, public holidays, or other external factors.
5. Estimated Delivery Time
Estimated delivery timeframe:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Total Delivery Time: 4–6 business days
Delivery timeframes are estimates and may vary depending on operational and carrier-related factors.
6. Shipping Confirmation & Tracking
Where available, shipping confirmation and tracking information may be provided after an order has been dispatched.
Tracking availability depends on the shipping service used.
7. Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
Incorrect or incomplete address information may result in:
- Delivery delays
- Returned shipments
- Additional shipping charges
- Unsuccessful delivery attempts
Any additional costs arising from incorrect shipping information may be the customer’s responsibility.
8. Delivery Delays
Occasionally, deliveries may be delayed due to circumstances outside our control, including:
- Carrier operations
- Weather conditions
- Public holidays
- High shipping volumes
- Transportation disruptions
Estimated delivery dates are provided for general guidance.
9. Missing Deliveries
If tracking indicates that an order has been delivered but you cannot locate it, please:
- Check with household members
- Check with neighbours
- Contact the shipping carrier
- Contact our customer support team
We will assist in reviewing the shipment status where appropriate.
10. Failed Delivery Attempts
Delivery may not be completed if:
- The shipping address is incorrect
- Access to the delivery location is unavailable
- Delivery instructions cannot be completed
If a parcel is returned to us, additional shipping charges may apply before it can be shipped again.
Any refund request will be handled in accordance with our Return & Refund Policy.
11. Shipping Area
We currently ship to addresses within the United Kingdom.
12. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Requests received before order processing begins may be accommodated where possible.
Once an order has entered processing or has been been dispatched, changes or cancellations may no longer be available.
Business Information
Business Name: Sheddings Pets
Business Email: Support@sheddings-pets.uk
Business Phone: +44 161 345 2761
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)